FAQs

Q: How much is shipping, handling, and processing?
A: Total shipping & handling for BOGO offer is $11.90. Shipping for additional brushes after that is $5.95. Sales tax will be applied to orders from: CA, NV, NJ & NY.

Q: Can I purchase the Mercier Detangling Brush from nearby stores?
A: No, this product is not yet available in stores. Can be purchased online only.

Q: How long will my order take to process and ship?
A: Processing an order takes between 24 and 48 hours. Please allow 7-10 days for shipping once the order is processed. Expedited 5-7 day shipping is available.

Q:
Will they ship to PO Boxes?
A: Yes, they do ship to PO Boxes.

Q: If I do not like the Detangling Brush can I send it back?
A: They have a 30-Day Money Back Guarantee (Minus S&H). Please include your complete name, address, daytime telephone number and email address inside the return package when returning your item.

Q: Does the brush work on ethnic hair?
A: Yes, the brush does work for ethnic hair as well. The blue brush is specially designed for coarse, thick, and hard to manage hair.

Q: Does the brush really work?
A: I can only answer that based on my review of the product. I believe it really does work. My hair feels softer, smoother, and less tangled. I also noticed that breakage was very minimal and less hair was left behind in my brush.

Q: Is there a way for me to directly contact them for questions or concerns?
A: They are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of their other products, please feel free to contact with the information provided below. For customer service, please call 800-338-3394.

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2 comments

  1. gblogs says:

    Since I am just a blogger, I can’t tell you the status of your order. However, I can direct you in the right direction! You can call Customer Service at this number: 1-800-338-3394 between 8AM and 8PM EST, or you can check the status of your order at: http://www.customerstatus.com 24 hours a day. Hope this helps (:

  2. TALAL says:

    HOW TO GET IN TOUCH WITH YOU? NO PHONE # NO EMAIL ADDRESS LISTED.
    I PLACED AN ORDER THEN RECEIVED A NOREPLY MAIL THAT MY ORDER # 8826761 WILL BE DELIVERED IN 2 TO 3 WEEKS . I WOULD LIKE MY ORDER TO BE SENT SOONER VIA FEDEX OR UPS BECAUSE I AM LEAVING ON AUG 13
    THANKS

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